Diamond Engagement Rings l Diamonds l Fine Jewelry l Jarred Morgan

Visitors and Residents of Canada are welcome to make an appointment and view the finest diamonds available at internet prices

How to Buy - when you are ready

If you have made your purchase at a Diamond Exchange office in Melbourne, Sydney, Toronto or New York, your customer service consultant will handle all the formalities for you.

Online Purchases

When you are ready to proceed, simply email us at Service@DiamondExchange.ca or phone toll free on 1866-339-9988 to place your order and we will send a formal 'Request to Purchase', subject to availability. When you confirm your order, nominating your method of payment and confirming your delivery details, we can hold the diamond for 24 hours while you organise payment and we finalise the order details. If you are not quite ready to buy, keep on looking and learning but do not be too concerned about the diamond you may want being sold before you make up your mind, there will be another one just for you.

Our Terms of Trade

The diamond price quoted on the web is fixed for 24hrs from the time you express your interest to us and may be subject to change thereafter. Delivery is FREE for purchases over $1,500 within Canada to metropolitan areas: We use FedEx Priority Overnight Courier in most cases, and FREE delivery applies to all orders over $1,500. A shipping and handling fee of $50.00 applies to shipments of orders under $1,500.00 and shipments to rural areas and the U.S.A. A $150 shipping and handling fee applies to overseas shipments. Please allow 7-10 working days for delivery of your diamond. If you have also ordered a ring, please allow a further 7-10 working days for delivery. Delivery can be expedited in most cases, so if there is a particular date you have in mind, please email us soon or phone toll free on 1866-339-9988. We are happy to fulfill any reasonable request. If you are in the Toronto area you have the option of picking up your diamond direct from our Toronto offices, if that is convenient for you. You can use our diamond tools and sit down with one of our Diamond and Jewellery Experts who are happy to answer any questions you may have about your diamond, and in the unlikely event of a return / exchange we can begin processing your refund immediately on the spot. When your diamond is available at our Toronto offices, we will contact you to make arrangements for you to collect or you will be notified of FedEx courier dispatch and provided a FedEx tracking number that you can use to track your delivery over the internet.

Payment options and confirmation of purchase

Once you have decided on your perfect diamond, place your order by email or phone toll free on 1866-339-9988 and we will email you a formal "Request to Purchase", which will detail the total amount and include payment instructions to set up a wire transfer (simply print out and take to your local bank). Our preferred payment option is wire transfer or direct bank transfer to our TD Bank account. Allow 24 hours for the transaction to appear in our account. Alternatively, you may deliver a Bank Draft or Certified Cheque to our downtown Toronto offices if that is more convenient for you. If you prefer to pay by Credit Card, we accept Credit Card payments through our partners at PayPal. Please email us or phone toll free on 1866-339-9988 to request details on how to make a Credit Card payment through www.PayPal.com. We accept VISA or MasterCard (add 3% administration charge) and AMEX (add 5% administration charge). Escrow service is also available for an additional service charge of 5% payable to the escrow agent regardless of the outcome. The diamond is considered to have been purchased only after confirmation of deposit of funds to our account by wire transfer or bank draft / certified cheque, or credit card transaction approval. If none of these events happen within the 24 hour hold period, then unless you made special arrangements with us, the hold will be released and it is possible that someone else may choose that diamond.

Refunds and Guarantees

We offer a 14 day money back guarantee if you are not entirely satisfied with your diamond purchase, so if you were to order an item and decide that you did not wish to keep it, you could return it to us for a full refund or an exchange within 14 days. Your money will be refunded within 24 business hours if we happen to miss the diamond you wanted because of fine timing. If you wish, we will find you a suitable replacement.
We inspect every diamond before it is shipped to you. In the rare and unlikely event that the diamond is not as expected we will refund your money or find a suitable replacement, as you wish. We inspect every piece of jewellery before it is shipped to you and the quality of workmanship is guaranteed for every Diamond Exchange ring. In the rare and unlikely event that the quality of the ring is not as expected, simply return your ring to our Toronto offices and we will address all reasonable concerns at no cost to you. Delivery of the ring to our Toronto offices is required and is the customer's responsibility. Shipping costs (if any) are the responsibly of the customer and will be refunded upon presentation of a receipt, once the imperfections with the ring are inspected by our manufacturing facility. If a diamond was imported on your behalf or if we shipped you a diamond selected from our database and you have not seen your diamond prior to purchase, you may return your diamond anytime within 14 days of receiving your product for any reason whatsoever and our money back guarantee is conditional only on the following:

For exchanges, there are absolutely no costs to you. You will be credited the full purchase price for your current diamond to the purchase of a new diamond. If your new diamond is less expensive than your current diamond, we will refund any balance owing to you for the difference in price.
All diamonds must be in new condition without having been altered in any way. Where goods returned are GIA, AGS, or HRD certified diamonds, authenticity shall first be verified by an independent and duly registered valuator before final settlement. Where the diamonds are IGI or EGL certified (or any other laboratory not mentioned above), then the diamond/s shall be verified by IGI (International Gemological Laboratory) or EGL USA (European Gemological Laboratory) before final settlement.
The diamond/s returned must be accompanied by the ORIGINAL COPY OF THE MATCHING AND/OR IDENTIFYING CERTIFICATE(s). Returns not accompanied by all of their original documentation WILL NOT BE HONORED.
Diamond Exchange Toronto Inc. will refund the purchase price of the diamond returned within the time-frame and manner specified above, less original shipping costs, credit card or bank surcharges (if any) and a restocking fee of $50.
Refunds shall be made in the form of a cheque mailed to your nominated address and returns normally take a maximum of six working days to process from the date the item is received by us.
ALL RETURNS SHOULD BE DELIVERED EITHER IN PERSON OR BY REGISTERED POST / COURIER TO:

DX Toronto Inc.

Brookfield Place, Canada Trust Tower

161 Bay St., 27th Floor

Toronto, Ontario M5J 2S1

Canada

Limitations & Exclusions

The money back guarantee is limited to diamonds purchased but not sighted, unless the diamond is proven to be different than advertised at the time of sale by one of the following respected independent, international grading laboratories: GIA, AGS or IGI. This includes diamonds ordered from our website that are picked up from our offices, viewed with a Diamond Exchange Customer Service Representative and accepted in good condition.
For obvious reasons custom made jewellery is excluded from the return policy, however the quality of workmanship is guaranteed and the diamond component of the jewellery is included.
Diamond Exchange guarantees we have the lowest prices anywhere in Canada and offers a Price Match Policy. When prices have been negotiated by the customer or their representative outside the terms of our Price Match Policy, we offer a 5 day money back guarantee (under the same terms and conditions listed above).

Life Time Warranty

Diamond Exchange offers a life-time warrantee on all rings and jewellery sold by our company. Our life-time warranty provides FREE re-sizing, cleaning and re-polishing for the life of your Diamond Exchange ring / jewellery, and covers most minor repairs (i.e. tightening prongs, repairing dents or scratches), as well as some minor after-market design amendments (i.e. re-setting the diamond higher or lower, slightly adjusting the band thickness). If there are any costs involved for repairs and/or design changes, your Diamond Exchange Customer Service Consultant will provide you with a quote and discuss all the formalities with you. Please Note: Delivery of the diamond ring to our Toronto offices is required and is the customerÕs responsibility. Any shipping costs are the responsibly of the customer. Your receipt is your warrantee and is required as proof of purchase. A re-rhodium plating service is available, however it is not covered by our life-time warranty and costs $75.00 (excl. tax).

Life Time Upgrade Policy

Diamond Exchange offers a lifetime upgrade policy on all Round Brilliant and Princess cut diamonds larger than 0.50 carats, that are independently graded and/or advertised by us as "ICE" and/or "Ideal H&A" cut, "Ideal" cut, "Excellent" cut and/or "Premium" cut. You may upgrade the diamond's purchased at Diamond Exchange limited at any time during your lifetime. The upgrade diamond or purchase should be at least 25% (twenty-five percent) more expensive than the original purchase. The full purchase price of the original purchase will be credited to your new purchase, less original shipping costs (if any) and taxes, once the original purchase has been inspected and verified by an independent and suitably qualified valuer. Diamond Report Limitations: When you order a diamond from Diamond Exchange, weÊalways ship it to you with a respected, independent grading report from one of the following trusted, third-party, international gemological laboratories: GIA, AGS, HRD, IGI and/or EGL. Please note the grading of Colour and Clarity is highly subjective and opinions can vary from one laboratory to the other. Diamond Exchange Toronto Inc. makes no representation or warranty regarding any report, including and not limited to any other laboratory, institution or individual that may have a different opinion to the report supplied with the diamond sold. The grading of cut quality can differ from laboratory to laboratory, some laboratories may assign a cut grade based on proportion and others may assign a grade based on visual performance (beauty). Diamond Exchange Toronto Inc. has elected to assign cut grades based on visual performance which may from time to time differ from reports based on proportion.

Privacy policy

A privacy policy is your guarantee that any personal information given to Diamond Exchange will remain private. Any personal information gathered will never be sold to any third party for any reason. Diamond Exchange only collects personal information from customers in order to process billing and fulfill orders. Diamond Exchange is committed to keeping your personal information private.

Relevant Information and Use

Verify your identity for payment authorization
Ship your order to you
Contact you regarding your order status
Personalise your shopping experience
Send you helpful information from Diamond Exchange Ltd and
Generate anonymous statistics.

Your personal information will be shared with your credit card company and the party through whom your product is shipped. This shared personal information includes all the following Relevant Personal Information:

Your name
Your e-mail address
Your street address
Your telephone number, and
Your credit card information (so we can authorize and charge the purchase).
Your personal information is not distributed to mailing-list firms.