If you are ready to proceed, email soon or phone and we will send a formal 'Request to Purchase' subject to availability. When you commit to the purchase, nominating your method of payment and confirming your delivery details, we can hold the diamond for 24 hours while you organise payment and we finalise the invoice and order details.
If you are not quite ready to buy, keep on looking and learning but do not be too concerned about the diamond you may want being sold before you make up your mind, there will be another one just for you.
Our ideal is for you to be sure of what you want, ready to buy, and certain that we could find the best diamond to suit your wishes of quality and value exactly, if you wished.
The diamond price quoted on the web is fixed for 24hrs from the time you express your interest to us and may be subject to change thereafter.
Free delivery of purchases within
The diamond is considered to have been purchased only after confirmation of deposit of funds to our account by transfer or bank cheque, . If none of these events happen within the 24 hour hold period then, unless you made special arrangements with us, the hold will be released and it is possible that someone else may choose that diamond.
Your money will be refunded if we happen to miss the diamond you wanted because of fine timing. If you wish, we will find a suitable replacement.
We inspect every diamond before it is shipped to you. In the rare event that the diamond is not as expected we will refund your money or find a suitable replacement, as you wish.
We offer a 30 day money back guarantee (on goods purchased for the full retail price as listed on our website) if you are not entirely satisfied with your purchase. Where goods returned are diamonds, authenticity shall first be verified by an independent and duly registered valuator before final settlement.
Life Time Upgrade Policy
You may upgrade the diamond/s purchased at Diamond Exchange limited at any time during your lifetime. The upgrade diamond or purchase should be at least 20% (twenty percent) more expensive than the original purchase. The full purchase price of the original purchase will be credited to your new purchase once the original purchase has been inspected and varified by an independent and suitably qualified valuer . Taxes and GST cannot be refunded.
Allow 7-10 working days for delivery of diamond. If you have also ordered a ring, please allow a further 7-10 working days for delivery. We will contact you to make arrangements for you to collect or you will be notified of courier dispatch and you can track your delivery over the internet.