Our Diamond & Jewellery Experts Help Make Your Ideas a Reality


Not finding what you're looking for? We can create it for you! Diamond Exchange specializes in bespoke, custom designed Engagement Rings, Earrings, Bracelets and Pendants. Our Diamond & Jewellery Experts work with you to create a one-of-kind piece that is incomparably yours. Whether you're inspired by something you've seen elsewhere, starting from scratch, or working with a jewellery piece that's been passed down through the years, we can take your dream engagement ring or jewellery design and make it a reality.


1. Send Us Your Ideas: Fill out the form below or email with any pictures, sketches and ideas you have to create an engagement ring or jewellery design in the metal of your choice. You can also discuss your custom engagement ring or jewellery design with our Diamond & Jewellery Experts by calling toll free at 1-866-339-9988.

2. We'll Advise You: Our Diamond & Jewellery Experts will discuss your design ideas, options available to you, the metal you prefer, your budget, etc. Your Diamond & Jewellery Expert is your guide throughout the whole custom jewellery experience, from design, to creation and delivery.

3. Approve the Design: We will email you a high resolution, 3D computer rendering of your custom engagement ring or jewellery design, for your approval, within 5 to 7 business days of the date you place your order. At this stage, we can adjust the design according to your feedback.

4. Creating Your Bespoke Piece: Once the design is approved, the polymer “wax” mould for your custom engagement ring or jewellery is 3D printed using the 3D computer rendering. It is “grown” to cast the piece, so it's exactly as shown in the engagement ring or jewellery design you've approved. Your one-of-a-kind design is cast in the metal of your choice, which is then cleaned and polished to become the finished ring or jewellery into which any diamonds and/or gemstones are set.

5. Delivery: The manufacture of your custom engagement ring or jewellery is handled by our experienced, artisan jewellers with the utmost precision, care, and knowledge. Custom designed engagement rings and jewellery take 15 - 20 business days to complete. Your bespoke piece can be delivered to you by insured priority courier, or if convenient; you can pick-up from our Toronto offices or manufacturing facility in Mississauga.

6. Life-Time Jewellery Warranty: All of our Custom-Made Engagement Rings and Jewellery come with our Lifetime Jewellery Warranty for FREE (normally $299.00).

Our Life-Time Warranty Covers:

  • Ring Re-Sizing Up or Down up to 2 Sizes (valued at $70 - $175). ** Not applicable to full band eternity rings, as eternity rings with a full band of diamonds cannot be re-sized.**

  • Minor Repairs, like Damaged Mountings, Dents and Scratches (valued $300 - $575).

  • Cleaning and Re-Polishing Every 12 Months (valued at $65).

  • Prong Tightening (valued at $35 - $65).

  • Replacement of the 1st Small, Round Pave Diamond, up to 0.05cts., within the 1st Year if Lost (valued at $325 - $600).

  • Minor Adjustments After Delivery, if Possible, Like Setting the Diamond Lower, Thinning the Band (valued at $160 - $295).