Diamond Exchange offers a life-time warranty on all rings and jewellery sold by our company. Our life-time warranty covers resizing, cleaning and re-polishing every 12 months for the life of your Diamond Exchange ring / jewellery, as well as most minor repairs (i.e. tightening prongs, repairing dents or scratches), and minor after-market design amendments (i.e. re-setting the diamond higher or lower, slightly adjusting the band thickness).

If there are any costs involved for repairs and/or design changes, your Diamond Exchange Diamond & Jewellery Expert will provide you with a quote and discuss all the formalities with you.

Please Note:

  1. Delivery of the diamond ring / jewellery to our Toronto, Mississauga or Hamilton offices is required and is the customer’s responsibility. Any shipping costs are the responsibly of the customer.

  2. Your receipt is your warranty and is required as proof of purchase.

  3. A re-rhodium plating service is available; however it is not covered by our life-time warranty and costs $88.50 (excl. tax).

  4. Our life-time jewellery warranty is optional and costs CAD $299. However, for custom-designed engagement rings and jewellery, our life-time warranty is FREE.
Our Life-Time Jewellery Warranty Covers:
  • Ring Re-Sizing Up or Down up to 2 Sizes (valued at $70 - $175).
    ** Resizing not available for full band eternity rings, as eternity rings with a full band of diamonds cannot be re-sized.**

  • Minor Repairs, like Damaged Mountings, Dents and Scratches (valued at $300 - $575).

  • Cleaning and Repolishing Every 12 Months (valued at $65).

  • Prong Tightening (valued at $30 - $60).

  • Replacement of the 1st Small, Round Pave Diamond, up to 0.05cts., within the 1st Year if Lost (valued at $325 - $600).

  • Minor Adjustments After Delivery, if Possible, Like Setting the Diamond Lower, Thinning the Band (valued at $160 - $295).