Frequently Asked Questions

  • The diamonds on our website are stocked internationally and are specially priced to sell online.

    However, our Diamond & Jewellery Experts can provide 360 Degree Magnified Videos of the actual diamonds, as well as Visual Appeal, Cut and Light Performance Analysis for any diamonds you're interested in.

    Our Diamond & Jewelry Experts (not "salesmen") will guide you through the whole process, providing expert advice, diamond recommendations and assistance to help you make a confident decision.

    CLICK HERE to learn why it's smarter, more convenient, safer and more affordable to buy a diamond online.

  • To ensure our customers receive a diamond that meets or exceeds their expectations, our diamonds are independently graded and certified by the largest, most respected, and strictest gem-labs in the world.

    Even if you see a diamond at a jewellery store, a detailed diamond grading certificate from a respected, independent gemological laboratory (like GIA, IGI, AGS, EGL and HRD) is the only way to be sure the diamond you receive, is the same one you've purchased, and; that your diamond has been graded in accordance with the strictest international grading standards by an unbiased, reputable, and qualified independent third party.

    You should NEVER by a diamond that's been graded "in-house" or by a local appraiser, whose opinion may be subject to bias or profit motives.

    CLICK HERE to learn more about the importance of Diamond Grading Certificates "the 5th C"

  • Yes, we offer a 14 Day, 100% Satisfaction Guarantee, so if you were to order a diamond and it's not as described in the independent grading report and any correspondence from us, you may return it within 14 days for a full refund or an exchange for something else.

    Please CLICK HERE for the full terms and conditions of our Refunds & Return Policy.

Taxes are assessed based on the province your order is shipping to:

  • 5% GST for Alberta, B.C., Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon (no PST / QST applies).

  • 13% HST for Ontario.

  • 15% HST for New Brunswick, Newfoundland & Labrador, Nova Scotia, and P.E.I.

  • No, unlike purchasing from U.S. or international companies, buying from Diamond Exchange Canada means you won't encounter hidden fees, customs duties, or brokerage charges. There's no need to worry about the risks and complications of importing your diamond, engagement ring, or jewelry independently. Additionally, you won't be burdened with extensive export paperwork should you need to return or exchange an item, nor will you face delays in receiving a full refund.

    CLICK HERE if you'd like to know our Ordering & Delivery Process.

We accept payment by:

  1. INTERAC e-Transfer - You can pay over multiple days in multiple daily limit installments. Our INTERAC e-Transfer email address is:

    INTERAC e-Transfer payments are quick and easy, and funds normally arrive immediately, meaning we can start processing your order as soon as we receive your 1st payment.

  2. Wire Transfer or Direct Deposit - Phone us toll free at 1-866-339-9988 or email to let us know this is your preferred method of payment, and we will email you our banking details that you can take to your local bank.

  3. Credit Card - We accept VISA, MasterCard and AMEX online and by phone, as well as Google Pay and Apple Pay through our online checkout.

    Please Note:

  • Prices are quoted for payment by INTERAC e-Transfer, Direct Bank Deposit or Wire Transfer. There is a 3.5% surcharge for payments made by VISA, Mastercard, Google Pay, Apple Pay, and 5% for AMEX.

  • Credit card transactions may take up to two business days for verification and clearance. This time should be considered in addition to the delivery time for any orders placed using a credit card.

    CLICK HERE if you'd like to know How to Place an Order.

  • We do not purchase from the public. However, we could try to sell your diamond or ring, on consignment, through our Diamond & Jewellery Exchange.

    You keep your diamond / ring with you, so you still have the option to sell it elsewhere. We just require a clear, legible scan of the grading certificate, along with any other documentation you have, and some flattering HD pictures of the item you wish to sell.

    We then provide you with a recommended price we think we could sell your diamond or ring for. However, you can authorize us to sell your item at a lower price (for a quicker sale) or a higher price for extra profit.

    CLICK HERE if you'd like to know how to list your diamond or ring on our Diamond & Jewellery Exchange.